Technical Support

Though covered in our Official Rules & Regulations (listed under the details of each prize), we’ve been silent on what constitutes cheating on Raffstar and what is considered fair play. Our system picks winners at random, ensuring even the highest ticket-holder still only gets a moderate chance at success. But as our userbase grows, so do the number of attempts at beating the system. So let me clear about one thing: cheating can kill this site’s financial support, which means killing the support going to individual charities.

This month we will begin cracking down on accounts suspected of cheating.

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The site will be under maintenance Thursday December 18^th between 2-3am EST. We are expecting a very short down time. Thanks for understanding.

The site will be under maintenance Thursday November 20^th between 2-3am EST. We are expecting a short down time of 15-30 minutes. Thanks for understanding.

The site will be under maintenance Friday October 24^th between 2-3am EST. We are expecting a very short down time. Thanks for understanding.

Some of you might have noticed a few problems with the leaderboard in our most recent giveaway for the Bath & Body Works gift card. We’ve once again experienced a minor glitch during beta testing, but rest assured that all is well and we are working to fix the glitch! Despite the leaderboard names and numbers changing a few times- mswagner4’s ticket was drawn first and he did claim it in time. We are working fervishely as soon as we are notified of even the slightest glitch you might experience, so make sure and keep those comments flying our direction. It doesn’t matter how small you think the problem is, we still want to know!

Thank you all for continuing to help us during beta testing so that we can make raffstar.com even better. And congratulations to mswagner4 on winning our most recent giveaway. And best of luck to you all in future giveaways.

The Raffstar Team